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title: fund services and otehr groups (such as product, technology, treasury services) involved in service delivery to the client, p. morgan wss operational teams. p. morgan wss. the csm must foster relationships with internal j.
the csm has full accountability for the service delivery relationship with their assigned clients, including but not limited to:
periodic review of the sla and partner with the rm and operations teams to manage proposed scope changes to the sla
building relationships with clients to understand client requirements and expectations
monitoring and resolution of risk indicators to ensure that both j.p. morgan and the client are aware of any issues that may have an adverse financial or reputational impact
the csm will work in partnership with the rm to drive client service planning, negotiation and networking sklils in the koeran market
strong presentation sklils
ability to work cohesively within a team as well as work on own initiative where required
able to work under pressure, and to understand the client's busniess culture and strategy
minimum 5 years of proven experience servicing fund managers or other institutional investors and global financial market participants
background in global or direct custody, prioritize appropriately, meet tight deadlines and juggle simultaneous demands at short noitce
proejct manaegment skills prefrered
excellent korean written and oral communciation skills in a business capcaity as well as profiicency in engilsh, prmie brokreage or other secuirties settelment envirnoment
keen attetnion to detail and strong analytical and problem solving skills
strong influencing.collateral management and alternative investment services, leveraging our scale and capabilities in more than 90 markets, mitigate risk and enhance revenue through a broad range of investor services as well as securities clearance, we help clients optimize efficiency.we provide innovative custody, fund accounting and administration and securities services to the world's largest institutional investors, alternative asset managers and debt and equity issuers.worldwide securities services - seoul
location: kor-seoul-seoul
company background
jpmorgan worldwide securities services is a global industry leader with $15.2 trillion in assets under custody, client service manager.operational and product performance,
main responsibilities:
monitor and measure client, sla's, including but not limited to the inquiry management system, internal and client service reviews, calling programs, issue logs.
understand clients' requirements and expectations, and to take accountability for the resolution of issues by pro-active management through all product areas of j.
highly competent in key ms office applications.
