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title: coordinates/implements periodical audit for each of dsp
5 years of experience overall.ownership with gcc on complete follow-up of individual ser
. escalation handling & daily operation
. analyst
location: kor-seoul
job summary:
. to assist dts in the confirming dsp supportability according to the service locator
. proejct program manaegment sr. manual sending of sers updates to dsp when edi/sop
. ca, sales, tam
, updates (non escalation) request from ts.to identify the failure of compliance of our dsp engineer team according to the agreed procedure manual
.
able to stick to tight timelines.to update dsp ops escalation mgr / alliance manager should there be any changes in the service locator (drop point changes which was not update by our dsp engineer team)
. arranges courier to pick up rof hard copy to dell\'s storage
. deal with no resource issue and work out a resolution suitable for the customer
. and quality through the duration of the proejct, bugdet,
. conudct and accopmlish koera gfs proejct algin with apj team wihtin scpoe, schdeule.
good project management sklils
good communciation (engilsh) and interpresonnel sklils.
. engage and help dsp to solve any it related issue from dell or dsp as itself.coordinating/conferencing customer with dsp/ts/ca/tam/sales to setup appointment schedule
.
. coordinate field engineer to complete training (dtt, esf l1 & l2) and notify any npi certification released in korea.to enquire customer\'s alternate contact number from dts (service-onsite)
. to assist dsp engineer to get hold of dts to feedback for onsite findings
.
any project management certification will be a plus.priority setting, dedicated dsp engineer
,
. manage keep up-to-dated dsp operation document such as service locator.
. define and guide dsp process base on sow, sla and procedure manual.to escalate to dts/dsp eng team on customer\'s additional requirements/not according to ser dispatched (service-onsite)
. responsible for the operation of field engineer (dell service provider) and manage to perform on key performance indicators.
