Field Services Engineer II

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auto req id 8228br
position title field services engineer ii
job description
field service engineer (fse ii) - global services, korea
position objective:
we are proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce.
proactively manage personal stock of spare parts and completes paperwork in a timely manner.
minimum 3 years experience as a service engineer in the science industry.
job category sales
country - state/province south korea
city field.
provide an important link between customers and life technologies sales and marketing teams.
proactively resolve difficult repairs by using life technologies service escalation process and liaising with apac service specialists.
intermediate level written and spoken english language ability.
any other duties as may be reasonably required from time to time by senior management.contagious optimismand a\"can do\" attitude
·find a better way:
o iscurious, inquisitive, holding self and otehrs accountable
o inspires, never satisfied with the status quo
o greets challenge andchange as opportunity
o hascourageandconfidenceto take risks and learn from mistakes
·win together:
o is authentic, breaks silos and builds effective partnerships with customers and colleagues
o embraces and leverages diversity of culture and thought
working condtiions:
·mostly wokrs in the cusotmer\'s laboartory, motiavtes and collaobrates with others
o strecthes acorss boredrs, thuogh spcae for adimn takss in the seuol ofifce is proivded,
reqiured compeetncies:
·connect with the cusotmer:
o iscutsomer-cenrtic
o anticpiates neesdand prolbems whilecreating solutions
o demonstrates asense of urgency, transparent and leads by example, innovative.
reporting to: field service team leader, korea
education/experience requirements:
·at least one of the following:
bachelor degree in electronic engineering, biochemistry or similar.
discuss life technologies service products with customers, and provide leads to korea service sales rep as they arise.
·travel for technical training to japan or us is required from time to time.
·majority of work is conducted in the seoul and other areas in korea.
enhance life technologies service business and reputation by becoming the customer\'s trusted advisor on life technologies instruments and service products. operator training and repair of life technologies instruments,
·to provide excellent customer satisfaction through technical service, installation.
essential functions:
provide onsite scheduled preventative maintenance and repairs of life technologies instruments in seoul and other areas in korea as required.
undertake product installation and operator training onsite in seoul and other areas in korea
provide training and technical advice on instrument use, both in person and by telephone.

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