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job number 1402602
business ge energy
business segment energy - energy services
about us ge is a diversified technology, media and financial services company, dedicated to creating products that make life better. information management, (www.ge.com)
ge energy\'s dynamic measurement and conrtol soluitons business provides solutions to maximize the economic performance of its custmoers\' operating assets through innovative and advanced measurement, data collection, sensor-based and inspection technologies, decision supoprt and control expertise.
- one of the following: bachelor of science degree in engineering or bachelor of arts in business; associates degree in engineering or associates degree in business plus 5 years of experience with control solutions products and applications.
desired characteristics - strong communication and team skills
- six sigma green belt certified
- knowledge of ge speedtronic control systems and excitation platforms
- control system design or field engineering experience
- customer service or sales experience. the measurement and control solutions business was recently formed with the combination of the ge sensing & inspection and optimization & control businesses. :
. leverage exiting tools and processes for the successful integration of controlsconnect.com as the one and only stop for ge energy controls techincal
.
- strong communication and team skills
- fluency in english and at least one other regionally relevant language.
. in between direct customer-support activities, mine the existing data to recognize trends in techincal and commercial needs so that the business may proactively respond to them.engage other resources in the successful resolution of customer technical questions.
- proven track record of innovative thinking and producing results
- 3 or more years within an mcs business or 3 or more years of experience in poewr geneartion or oil & gas industry.the second objective in this role will be to mine customer requests for commercial opportunities and turn those opportunities into qualified sales leads that will generate growth in orders, sales, cm and market share.www.ge-mcs.com, for further information visit.
. answer customer questions in a timely manner. the specailist must show the capability to provide world-class customer service and satisfaction.medical imaging, from aircraft engines and power generation to financial services, ge operates in more than 100 countries and employs over 300, 000 people worldwide, teleivsion progrmaming and oil and gas.
essnetial responsbiilities mcs asia\'s control solutions technical support specialist will beocme the frnot line for respnoding to technical inquriies. whcih lead in delievring accruacy, aeropsace, power generation, inclduing oil & gas, transprotation and healhtcare, saefty, its portoflio inculdes six maojr proudct liens, and bottom-line benfeits to customers in many indutsries, produtcivity.the primary mission will be to resolve technical support needs in a timely manner, building customer relationships and creating customer loyalty to ge controls.
qualifications/requirements - the successful technical support specialist will display a customer-centric mindset and track record. make certain that customer inquiries do not fall in the cracks between ge organizations and be left unanswered. bently nevada contactual phone system, control solutions otr & sustaining engineering and other ge energy technology teams as the second-line of technical support, leverage the power answer center (pac), on-site support team.
. contribute to the content of controlsconnect.com knowledge repository so that other ge persons and customers and find frequently asked questions (faqs) and answers.
. recognize the commercial opportunities that are contained within a request for technical support. with offices in 60+ countries and approximately 7000 employees worldwide, it is a truly global business.
. support the development and operation of tools to measure technical support responsiveness; customer satisfaction & sales leads / leads converted to revenue.republic of
city seoul
postal code 135-100
relocation assistance no
role summary/purpose ge energy is making a substantial investment in controlsconnect.com: an assisted self-service portal whereby customers and ge employees can receive value-added, power plant dcs and compressor control systems,
posted position title field services 6
career level experienced
function services
function segment field services
location korea, timely & current technical support for their ge turbine control, excitation. the major responsibilities to be executed in this role are as follows.follow through with other technical resources and with customer to ensure customer satisfaction.after satisfying the customer\'s technical support need, find out more about the customer\'s commercial need, convert those commercial needs into qualified sales leads and proactively deliver those sales leads to the appropriate sales organization.
