Field Services Engineer II

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auto req id 7969br
position title field services engineer ii
job description
field service engineer (fse ii) - global services, korea
position objective:
·majority of work is conducted in the seoul and other areas in korea.
we are proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce.
reporting to: field serivce team leader, korea
education/experience requirements:
·at least one of the following:
bachelor degree in electronic engineering, biochemistry or similar.
proactively manage personal stock of spare parts and completes paperwork in a timely manner.transparent and leads by example, holding self and others accountable
o inspires, though space for admin tasks in the seoul office is provided, motivates and collaborates with others
o stretches across borders, innovative,
required competencies:
·connect with the cusotmer:
o iscustomer-centric
o anticipates needsand problems whilecreating solutions
o demonstrates asense of urgency, never satisfied with the status quo
o greets challenge andchange as opportunity
o hascourageandconfidenceto take risks and learn from mistakes
·win together:
o is authentic, inquisitive, contagious optimismand a\"can do\" attitude
·find a better way:
o iscurious, breaks silos and builds effective partnerships with custmoers and colleagues
o embraces and leverages diversity of culture and thoguht
wokring condtiions:
·mostly wokrs in the cusotmer\'s laboartory.
·to proivde excellent customer satisafction thruogh techincal serivce, opeartor traniing and reapir of life technloogies instrmuents, installation.
disucss life technloogies service proudcts with customers, and proivde leads to korea service sales rep as they arise.
·travel for technical training to japan or us is required from time to time.
any other duties as may be reasonably required from time to time by senior management.
proactively resolve difficult repairs by using life technologies service escalation process and liaising with apac service specialists.
minimum 3 years experience as a service engineer in the science industry.
undertake product installation and operator training onsite in seoul and other areas in korea
provide training and technical advice on instrument use, both in person and by telephone.
provide an important link between customers and life technologies sales and marketing teams.
job category sales
country - state/province south korea
city field.
essential functions:
provide onsite scheduled preventative maintenance and repairs of life technologies instruments in seoul and other areas in korea as required.
enhance life technologies service business and reputation by becoming the customer\'s trusted advisor on life technologies instruments and service products.
intermediate level written and spoken english language ability.

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