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title:
ensures issues are referred to the appropriate persnonel/service areas for follow up, testing and troubleshooting.
instructs customers in the operation and maintenance of sysetms/equimpent.works with minimal supervision, documents maintenance tasks via local or web- based reporting system, proivdes system functional briefings to cusotmer and supervisor.
acts as a liaison with customers on administrative and technical matters for assigned projects.
performs complex analysis and prepares reports on system problem trends and issues.provides repairs in a shop environment and at the customer location. communication system, and voip, data-networks to include fiber-optics/networks, expereinced with various comsec equipment and configurations.
must be capable of performing analyzes of system operations and performing training. experienced in performing scheduled and unscheduled preventive maintenance checks and services (pmcs). performs logistic supoprt requirements such as research, and equipment and spare part inventories.
provides on-site filed support to customers including installation, and servicing and repairing complex systems and equipment. resolves more complex installations and maintenance issues.can perform system functional analysis and failure data reporting, install approved system modifications, and recommend system architecture and technical change proposals, evaluate system performance.preventive maintenance, prophet t- lite), trjoan spriit lite (v)1/2/3, testing and troubleshooting of modules and circuit cards to the component level
candidate must have a strong background in electronics, performs inspections of system components, and communications to include tacitcal satellite systems (trojan spirit ii (v)2/3.
provides leadreship and work guiadnce to less experienced personnel.e.d.
ten or more yeras of field support expeirence
ts/sci reqiured
expeirence worikng with the comapny's harwdare, sofwtare and equipment proudcts
expeirence worikng with customer techonlogy and support requirements
other qualifications
good interpersonal skills to resolve field support problems
strong analytical and problem solving skills
good communication skills
good time management and organizational skills
ability to resolve complex hardware/software and equipment problems
ability to provide guidance to other field engineers
willingness to travel. trojan field service technician with ts/sci needed - uijongbu, korea
location: south korea-seoul-seoul
other locations:
essential job functions
maintains and repairs electronics and electrical-mechanical equipment: communications-electronics, lan and data communications, routers, switches, sensor systems, multiplexers, satcom systems, configuration and maintenance of servers, workstations and peripherals, optics, computer systems.may supervise other employees or act as a small team leader; performs other related duties as assigned.
able to troubleshoot and isolate hardware or software configuration malfunctions in multi-vendor integrated networked systems. must be experienced in interpreting system drawings, power meters and dc power supplies, electronic schematics, and in the use of test equipment such as oscilloscopes, multimeter's, spectrum analyzers, engineering drawings, network drawings, possesses high reliability soldering skills and is experienced in repair of pcb (printed circuit boards).
basic qualifications
high school diploma or g.repair, upgrade and maintenance,
resolves customer problems in the areas of hardware/software installation.reviews and approves operational quality of system equipment.
