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requisition #: r904897 location: south korea.as the liaison between the customer and cisco technical support, you will track everyone and everything that touches the serivce process, driving improvements and ensuring excellence at every phase. with significant exposure both internally and externally, you will have the opportunity to make a difference in this stimulating role. seoul.seoul
job title: high touch opertaions mangaer region: apjc
area of interest: customer service
level of experience: experienced - non manager
flexible work option: no
job description: cisco seeks a high touch operations manager to work with desingated misison-criitcal custmoers, such as service provdiers and financial services companies, ensuring they receive premium-level service. build and maintain relationships with customers internal management, identify.
typically requires a bs/ba degree or equivalent plus 3-5 years related customer support experience, project management experience or basic business experience.the ideal candidate possesses superior project management and communications skills, and demonstrates the ability to diplomatically influence and effectively manage key relationships and challenging situations under pressure.
